Privacy Policy for BaliCab and MLANJO
Effective Date: 01 January 2026
Welcome to the Privacy Policy for BaliCab and MLANJO, operated by PT Bali Cakravat Arya Bhanda. This policy explains how we collect, use, process, and protect your personal data when you use our transportation, ride-hailing, and delivery services across our operational areas, including Jembrana and Denpasar.
This policy is designed to comply with applicable data protection regulations in Indonesia, including the Personal Data Protection Law (UU PDP – Law No. 27 of 2022).
We collect information to provide, improve, and secure our transportation and delivery services.
Account Information: When you register, we collect your full name, phone number, email address, and profile picture.
Location Data: To match you with drivers and track deliveries, we collect precise or approximate location data from your mobile device when the app is running in the foreground or background.
Transaction and Payment Data: We collect order details, delivery addresses, and payment information. If you use integrated digital wallets like DANA or other payment gateways, we collect necessary transaction confirmations.
Communication Data: Information exchanged between users, drivers, and merchants through our in-app chat or call features, as well as customer support logs.
Device Information: Hardware models, IP addresses, operating systems, and mobile network data to ensure app functionality and security.
Your personal data is strictly used to facilitate and enhance your experience:
Service Provision: To connect BaliCab riders with drivers and process MLANJO delivery orders from merchants to your door.
Safety and Security: To verify user and driver identities, screen for fraudulent activities, and ensure safe rides and deliveries.
Payment Processing: To facilitate seamless transactions between users, drivers, merchants, and our payment partners.
Customer Support: To resolve disputes, address complaints, and improve our service quality.
System Improvements: To analyze usage trends, fix app crashes, and optimize routing algorithms.
We do not sell your personal data. We only share it under the following circumstances:
With Drivers and Merchants: To fulfill your requests, drivers and merchants receive your name, pickup/delivery locations, and order details.
With Service Providers: Third-party partners, such as cloud hosting services, SMS providers, and payment gateways, who assist in our daily operations.
For Legal Reasons: If required by Indonesian law enforcement or government authorities to comply with legal obligations, protect our rights, or ensure public safety.
We implement industry-standard security measures, including data encryption and secure server networks, to protect your personal data from unauthorized access.
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain data for longer periods if required by tax or legal regulations in Indonesia, after which it will be securely deleted or anonymized.
Under Indonesia’s UU PDP, you hold the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct inaccurate information through your account settings.
Right to Erasure: You can request the deletion of your account and associated personal data, subject to legal retention requirements.
Right to Withdraw Consent: You may withdraw consent for specific data processing activities (like marketing communications) at any time.
We may periodically update this Privacy Policy to reflect changes in our operations or legal requirements. We will notify you of significant changes through the BaliCab or MLANJO apps or via email.
For any questions, concerns, or requests regarding your personal data, please contact our Data Protection team at:
Email: info@balicab.co.id
Phone: +6287765975757
Address: PT Bali Cakravat Arya Bhanda, Jl Jalak Putih, Kel Pendem, Jembrana, Bali, Indonesia.
